📄CV

• Linguistics, M.A @ California State University, Fresno

• Linguistics, B.A  @ California State University, Fresno

• CSU: IP Taiwan Exchange Program @ National Taiwan University

• Spanish/English

  • Medical & Legal Interpreting

• User Research

• Natural Language Annotation

• Conversation Analysis

• Microsoft Office Suite | Google Suite | Zoom | InDesign | Photoshop | Notion | Slack | Audacity | Jira | Canva | Miro

Conversational AI Specialist
DEC 2021-PRESENT | STORYFILE

• • Created dialogues and scripts for AI-driven, conversational video SaaS product using in-house proprietary software, establishing tone & voice based on client & company’s requests  

  • Created & supported different types of conversational use cases such as FAQs, digital concierges, digital assistants oral histories  

  • Researched a variety of topics for interviews, fact-checked information interviewed SMEs depending on each client use for each storyfile

  • Conducted research to inform & enhance conversation design, preparing internal documents and white papers  

  • Updated  and trained AI systems in accordance to clients’ needs and feedback, implemented quality assurance checks to hit specific accuracy thresholds 

  •  Worked across verticals to optimize product, such as: helping create test & use cases alongside product team, delivering client feedback, working with tech & product teams to test product  

  • Creates script, including but not limited to making timelines, fact-checking, providing interview questions, researching content

  • Acts as content script supervisor during interviews and aids interviewers with interview prep and materials of interviews ranging from 100-800 questions

  • Created scripted experiences for different types of exhibits, such as infotainment, oral histories, activism

  • Interviewed subjects on their subject matter expertise

  • Translated SaaS UI into Spanish

  • Provided Spanish support for clients, including but not limited to updating AI training in Spanish, adding Spanish data

  •   Led internal & external trainings to teach how to use SaaS product

Spanish/English Bilingual Linguist
APRIL 2019-DECEMBER 2019 | APPEN

• • Part of a bilingual Spanish/English remote team working for a client to help train and create data for a virtual assistant  

  • Created and annotated English and Spanish data in various dialects and registers  

  • Worked within co-reference, full-scale annotation, named entity linking tasks  

  • Functioned and coordinated deadlines, meetings with a fully-remote team in various timezones  

  •  Adapted to quickly-changing guidelines for projects based on internal and client feedback

  • Generated and annotated data in a variety of domains, such as alarms, weather, news, etc, as it would pertain to a virtual assistant

• Community ESL Teaching Assistant (CETA)
  MARCH 2019-MARCH 2020 | ROOSEVELT HIGH SCHOOL

  • Taught English as a Second Language (ESL) adult classes and worked with a variety of students

  • with different language backgrounds, like Armenian, Spanish, Cambodian, and Hmong

  • Assisted and taught students one-on-one, in groups of 3-10, or up to classes of 30 students

  • depending on class dynamics and needs

  • Taught a variety of topics to students, such as census, US history, civics while incorporating practical English skills

  • Implemented state curriculum and tailored curriculum to students’ needs and varied education

  • levels

  • Aided students in finding outside aid, such as legal aid, childrens’ education for personal success

• Community Outreach Coordinator
  2015-2016, 2017- 2019 | CIRCLE K INTERNATIONAL

  • Organized a variety of events in coordination with non profit organizations such as SPCA, Central California Food Bank, etc. to gather volunteers to participate in, smooth on-boarding, formed regulations 

  •  Established and participated bi-monthly community outreach events for volunteers to attend, help community through organization funding, direct aid 

  •  Helped organization put an average of 2,000 collective total hours into working with local community, aided organization in fundraising events  

  • Tailored internal organization structure for more efficient work, participation by streamlining tasks and delegations